Immediate practical steps
- Save trip receipts, app screens, messages, and driver details.
- Document all vehicles, passengers, witnesses, and the exact location.
- Ask which policy and app status may be relevant before accepting a conclusion.
Evidence to locate
- Trip and app records
- Crash report and photographs
- Personal and platform insurance communications
- Treatment and loss records
Questions for a lawyer
- Was the driver offline, available, en route, or carrying a passenger?
- Which policies and parties require investigation?
- Who should receive a preservation request?
Keep the legal analysis local
Limitation periods, fault rules, insurance requirements, public-body procedures, damages rules, and possible exceptions vary. Record the incident location, every possible party, and the source of any deadline before relying on it.