01

Immediate steps

  • Save trip receipts, app screens, messages, and driver details.
  • Document all vehicles, passengers, witnesses, and the exact location.
  • Ask which policy and app status may be relevant before accepting a conclusion.
02

Records and physical evidence

  • Trip and app records
  • Crash report and photographs
  • Personal and platform insurance communications
  • Treatment and loss records

Do not rely on a platform label alone. Confirm the driver, vehicle, trip phase, policy period, companies involved, and whether delivery or another service was active.

03

People, organizations, and insurance

Drivers, passengers, other motorists, the platform, vehicle owners, police, app and telematics providers, insurers, and witnesses may hold relevant information.

The driver’s app and trip status may affect which personal or platform policy is investigated. Save the trip record before the app view changes.

04

Questions for an Injury Law Firm

  • Was the driver offline, available, en route, or carrying a passenger?
  • Which policies and parties require investigation?
  • Who should receive a preservation request?